# Usability test script · [Prototype] · [Persona] · [Date] **Facilitator:** [Name] **Note-taker:** [Name] **Length:** [45 to 60] minutes ## 1. Welcome and consent (5 min) - Thank them. Explain the session: "We're testing a design, not you. You can't do anything wrong here." - "Some of what you see won't work yet. That's expected." - Ask permission to record. Name who is observing. ## 2. Thinking aloud (3 min) - "As you work, please say what you're thinking: what you're looking at, what you expect, what surprises you." - Warm-up: ask them to think aloud while doing a simple task on a familiar site or tool. ## 3. Background (5 min) - "Tell me about your role and how [the situation] usually comes up for you." - "Tell me about the last time it happened. What did you do?" ## 4. Tasks (25 to 35 min) Read one task at a time. Hand it over in writing as well. | # | Scenario (realistic, actionable, no clues) | What we're watching for | Post-task question | |---|---|---|---| | 1 | | | "How confident are you in what you just decided, from 1 to 7? Why?" | | 2 | | | | | 3 | | | | Facilitator rules: stay quiet. Prompt only on silence ("What are you thinking now?"). Don't answer questions about the interface; turn them back ("What would you expect?"). Note every intervention. ## 5. Wrap-up (5 min) - "What was most confusing? What was most useful?" - "If you could change one thing, what would it be?" - If Wizard of Oz was used: explain that a person produced some responses, why, and offer to answer questions. - Thank them and confirm any incentive. ## Note-taking grid | Time | Task | What they did | What they said (verbatim) | Intervention? | |---|---|---|---|---| | | | | | |