<!-- Moat scorecard · from Chapter 16 of The Product 360 Handbook -->

# Moat scorecard · [Product] · [Year]

Scoring: 0 = none, 1 = claimed but unproven, 2 = real with evidence, 3 = real, evidenced and hard to copy. Any score above 1 needs a source.

| Moat source | Score (0 to 3) | Evidence (source) | This year: widened / stable / narrowed | What would erase it | Leading indicator to watch |
|---|---|---|---|---|---|
| Proprietary data (exclusive, refreshed by use, in the hard tail) | | | | | |
| Proprietary context (what the agent can know that rivals can't) | | | | | |
| Outcome labels (which action actually worked) | | | | | |
| Workflow depth / system of record or action | | | | | |
| Switching costs (configuration, approvals, compliance evidence) | | | | | |
| Distribution and channel (who owns the user relationship) | | | | | |
| Trust and brand | | | | | |
| Ecosystem (partners, connectors, complements) | | | | | |
| Scale economics (including inference cost per outcome) | | | | | |
| Counter-positioning (business model rivals won't copy) | | | | | |
| Process power (eval and learning loop speed) | | | | | |
| Model access | 0 | Rivals can buy the same models | | | Price and quality of alternative models |

## Annual test
- Widened this year:
- Narrowed this year:
- Biggest surprise:

## Implications
- Stop defending:
- Start building:
- Pricing and margin effect:
