# QBR metrics pack · [Product] · Q[n] [Year] **Version:** Internal (executive product review) / Customer ([Account name]) **Definitions:** metric dictionary v[n] **Data as of:** [Date] ## A. Internal product QBR ### Summary Three sentences: where we are against goals, the biggest change this quarter, the decision we need. ### Goals and bets | Goal or bet | Target | Result | Status (on track / at risk / missed / killed) | Evidence | |---|---|---|---|---| | | | | | | ### Output metrics (quarter and trailing four quarters) | Metric | Q-3 | Q-2 | Q-1 | This Q | Target | Comment | |---|---|---|---|---|---|---| | North Star | | | | | | | | NRR (state window and price treatment) | | | | | | | | GRR | | | | | | | | ARR | | | | | | | | Gross margin | | | | | | | | AI cost per successful outcome (AI products) | | | | | | | ### What we learned Top findings from adoption, support, pipeline and pricing reports. ### Decisions requested 1. 2. ## B. Customer QBR ### Executive summary ### The outcomes you bought us for | Original buying reason | Metric | Baseline | This quarter | Trend | |---|---|---|---|---| | | | | | | ### Adoption and time to value ### ROI (method stated; customer's own numbers where possible) ### Progress against last quarter's goals ### Benchmark (only if the comparison group is defined) ### Health and risks ### Actions | Action | Owner (ours / theirs) | Date | |---|---|---| | | | | ### Next QBR: [Date]