# Weekly business review · [Product] · Week of [Date] **Pack owner:** [Name] **Facilitator:** [Name] **Length:** [30 to 60] minutes **Data freshness:** [timestamp of the latest source refresh] **Sources:** [systems of record] **AI drafting:** [Yes/No]. Drafted by [harness or skill name]; verified by [Name] on [date]. ## 1. What customers experienced last week - Top customer events, incidents and escalations (max three), with links: 1. 2. 3. ## 2. Output metrics (shown, not debated) | Metric | This week | vs plan | vs prior year | Trailing 6 weeks | Owner | |---|---|---|---|---|---| | | | | | | | ## 3. Controllable input metrics (the discussion) | Metric | Owner | This week | vs plan | Routine / Exceptional | Owner note | |---|---|---|---|---|---| | | | | | | | Owner notes use one of three forms only: - Routine: "Within normal range. Nothing to see here." - Explained: "Exceptional. Cause: [cause, evidence link]. Action: [action, owner, date]." - Unexplained: "Exceptional. Cause unknown. Next step: [investigation, owner, date]." ## 4. Actions from last week | Action | Owner | Due | Status (done / on track / late) | |---|---|---|---| | | | | | ## 5. Taken offline | Topic | Owner | Forum it goes to | Date | |---|---|---|---| | | | | | ## 6. Verification checklist (before circulation) - [ ] Every number cites a source system and timestamp - [ ] Headline numbers reconciled against the system of record by their owners - [ ] Causal claims labeled "hypothesis" unless the owner confirmed them - [ ] Citation spot-check done by the reviewer: [n] checked, [n] corrected - [ ] Every variance explanation's final sentence written by its owner