<!-- Job stories and desired outcomes · from Chapter 01 of The Product 360 Handbook -->

# Jobs · [Product] · [Date]

## Job stories (one per persona and situation)
| Persona | When (situation) | I want to (motivation) | So I can (outcome) | Evidence |
|---|---|---|---|---|
| | | | | |

## Job map (for one core job)
| Step | What the customer is doing | Desired outcomes (direction + metric + object + context) |
|---|---|---|
| Define | | |
| Locate | | |
| Prepare | | |
| Confirm | | |
| Execute | | |
| Monitor | | |
| Modify | | |
| Conclude | | |

## Opportunity scoring (if surveyed)
| Desired outcome | Importance (0 to 10) | Satisfaction (0 to 10) | Opportunity = I + max(I − S, 0) |
|---|---|---|---|
| | | | |